Don’t keep your customers waiting for a resolution. With an AI-chatbot, resolve queries, on-demand, round the clock, in any language, across text and voice. Self-serve 70% queries and seamlessly loop in live agents when needed. The best of both worlds, literally.
Our conversational AI platform tracks customer trends and analyses sentiments to truly understand your customer’s needs. And offers fast and accurate resolution using intent and sentiment recognition to improve user experience
AI can’t replace humans. We get that. Our chatbots bring the best of human and AI intelligence to self-serve most queries, and bring live agents in the loop when needed. And not just a live agent handover, an active learning loop across bots and humans. What does that leave you with? Happier customers and even happier employees.
Support your customers around the globe, across 35+ text & voice channels, in 100+ languages, 24×7. More? yellow.ai has tons of integrations to make your conversations comprehensive and productive, from day zero.
Our self-learning chatbots automate ~80% queries, leaving your live agents to only address critical requests. Cherry on top? With a self-learning loop, our bots proactively learn from the live agents.
Customer support doesn’t have to be a cost center anymore. With deep insights and analytics on customer intent and sentiment, support bots can help upsell to increase revenue.
Automatically understand your Customer Data Profile and personalise conversations, solutions and actions based on sentiment, intent and persona.
Make magic with every conversation and make way to higher CSAT.
Our Natural Language Understanding (NLU) and Natural Language Processing (NLP) ‘brain’ engine compounds the self-learning of the voice and text chatbots through multi-factorial intent recognition, effective customer engagement and on-point resolution – all of it in real-time and with a 98% accuracy rate.
Hi, I’m Lillie. Previously a magazine editor, I became a full-time mother and freelance writer in 2017. When I’m not spending time with my wonderful kids and husband, I love writing about my fascination with food, adventure, and living a healthy and organized life! Read more