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With the increasing healthcare needs during the pandemic, Hong Kong Sheng Kung Hui faced significant pressure on their services. The non-profit organization experienced a surge in demand, leading to longer waiting times during peak office hours due to staff shortages. Additionally, the people in need frequently sought more guidance and information about the center, compounding the strain on resources. To address these issues, they sought the expertise of Parami AI to develop a chatbot in the shopping mall in Wong Tai Sin to education disease prevention, promote health information to enhance citizens’ health awareness.
The goals of implementing the chatbot were:
By automating responses to common inquiries, the chatbot aimed to reduce the workload on staff and allowthem to focus on more complex tasks.
The chatbot was designed to offer immediate assistance and accurate information, enhancing the overall experience for the communities and ensuring they receive timely support.
By handling routine queries and providing information quickly, the chatbot aimed to decrease the waiting time for the communities, especially during peak hours.
The chatbot provided consistent and standardized responses to inquiries, ensuring that all customers received the same level of high-quality service regardless of when they contacted the center.
Partnering with Parami, Hong Kong Sheng Kung Hui successfully developed an innovative interactive chatbot tailored to promote health information in Wong Tai Sin. The solution yielded several notable outcomes.
Parami's expertise in robotics technology enabled the creation of an interactive chatbot specifically designed to disseminate health information.
The chatbot effectively engaged users by answering over 50 inquiries and incorporating health knowledge games.
The chatbot served as a navigational aid within the center, facilitating seamless movement for users.
Employing touchless voice control technology, the chatbot provided an exceptional user experience, ensuring accessibility for all users.
The chatbot incorporated advanced features such as facial expression recognition and motion sensing, enhancing user interaction and engagement.
To further enhance user engagement and accessibility, the chatbot supported standby video playback, providing additional information and entertainment within the center.
